000			01534cam a2200337 a 4500
001			17293790
003			USPCAS-E
005			20180118181412.0
008			120510s2012 enka b 001 0 eng
010			_a 2012018935
020			_a9781409443124 (pbk. : alk. paper)
020			_a9781409443131 (ebook)
040			_aDLC _cDLC _dDLC
042			_apcc
050	0	0	_aHD69.P75 _bH359 2012
082	0	0	_a658.404 _223 _bHAR-C 2012
100	1		_aHarrin, Elizabeth.
245	1	0	_aCustomer-centric project management / _cElizabeth Harrin and Phil Peplow.
260			_aFarnham ; _aBurlington, VT : _bGower, _cc2012.
300			_axiv, 115 p. : _bill. ; _c24 cm.
490	0		_aAdvances in project management
502			_a0
504			_aIncludes bibliographical references (p. [103]-105) and index.
505	0		_aIntroducing a customer-centric process -- Why customers count -- Why collaborative project management is not enough -- Measuring project performance -- Customer centricity in practice: a case study -- Customer centricity in a project environment -- Refining your customer-centric approach -- Implementing exceed -- Moving forward with customer-centric project management.
650		0	_aProject management.
650		0	_aCustomer relations.
700	1		_aPeplow, Phil.
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK
999			_c355760 _d355760