| 000 | 01079cam a22002774a 4500 | ||
|---|---|---|---|
| 001 | 12999738 | ||
| 005 | 20221006094520.0 | ||
| 008 | 021112s2003 nju b 001 0 eng | ||
| 010 | _a 2002153916 | ||
| 020 | _a1576601323 (alk. paper) | ||
| 040 |
_aDLC _cDLC _dDLC |
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| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.N49 2003 |
| 082 | 0 | 0 |
_a658.812 _bNEW |
| 100 | 1 |
_aNewell, Frederick, _d1926- _999205 |
|
| 245 | 1 | 0 |
_aWhy CRM doesn't work : _bhow to win by letting customers manage the relationship / _cFrederick Newell. |
| 250 | _a1st ed. | ||
| 260 |
_aLondon : _bKogan Page Limited, _cc2004. |
||
| 300 |
_axvii, 263 p. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references (p. 243-254) and index. | ||
| 650 | 0 |
_aCustomer relations _xManagement. _999206 |
|
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0715/2002153916-d.html |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
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| 942 |
_2ddc _cBK |
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| 999 |
_c591524 _d591524 |
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