| 000 | 00521nam a22001697a 4500 | ||
|---|---|---|---|
| 020 | _a9780071771320 | ||
| 082 |
_a153.6 _bPAT |
||
| 100 | _aPatterson, Kerry, Grenny, Joseph & McMillan, Ron | ||
| 245 |
_aCrucial conversations : tools for talking when stakes are high / _cKerry Patterson, |
||
| 250 | _a2nd ed. | ||
| 260 |
_aNew York: _bMcGraw-Hill; _c2012. |
||
| 300 | _a244p. | ||
| 563 | _aH.B | ||
| 650 |
_aInterpersonal communication _94420 |
||
| 650 |
_aInterpersonal relations _912558 |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c603117 _d603117 |
||